Terms & Conditions

1. Detailed description of goods and/or services
SóVinhos is a business in the hospitality industry that sells boutique wines from the Elgin region.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way courier or SA postal service, the rate of which is included in the purchase price.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by SóVinhos is subject to availability. In cases of unavailability, SóVinhos will refund the client in full within 30 days. Cancellation of orders by the client will attract a 75% administration fee.
SóVinhos will not be held liable for goods damaged in transit. Due to the perisheable nature of goods supplied, no returns will be accepted.
5. Customer Privacy policy
SóVinhos shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the SóVinhos bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for SóVinhos via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by SóVinhos separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
SóVinhos takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and SóVinhos chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
SóVinhos may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by SóVinhos (Pty) Ltd based in South Africa trading as
SóVinhos and with registration number 2018/194714/07 directors Carla Andrea Lopes and Kim Maureen Lopes
14. SóVinhos contact details
Company Physical Address: Elgin Railway Market
Oak Avenue Elgin Village
Western Cape

Email: Sovinhosza@gmail.com Telephone: 072 356 7902
15. Right to refuse service
Wine is not sold to persons under the age of eighteen years. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person

 

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